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POORNIMA PURUSHOTHAM

MCom
SCHOOL OF BUSINESS AND MANAGEMENT

Articles in Journals

Sl.No. Title Name of Journal Date of Publication Volume No/Issue No/Page No
1 Exploring the future of customer-centric banking: A comprehensive examination of chatbot service quality and development of advanced chatbot interfaces framework for Indian banking Jims8m-The Journal Of Indian Management & Strategy 22-Oct-2024 29 / 3 / 4-13

Additional information

Category Article in Research Journal
Sole Authored /Co Authored Co-Author
Author Name (s) SHIVI KHANNA,POORNIMA PURUSHOTHAM
Title of Article Exploring the future of customer-centric banking: A comprehensive examination of chatbot service quality and development of advanced chatbot interfaces framework for Indian banking
Name of Journal Jims8m-The Journal Of Indian Management & Strategy
Volume No 29
Issue No 3
Page No 4-13
URL https://www.indianjournals.com/ijor.aspx?target=ijor:jims8m&type=home
Date of Publication 22-Oct-2024

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